At All That Glitters,
we value your trust and strive to ensure a smooth shopping experience.
This policy explains our guidelines for order cancellations and refunds, along with how they connect to our Return & Exchange Policy.
1. Cancellation Policy
- Customers can cancel their order only before dispatch.
- To request a cancellation, please contact us at [email protected] with your order number.
- Once the order has been dispatched, cancellation will not be possible. You may, however, request an exchange as per our Return & Exchange Policy.
- If the payment has already been made and the order is canceled before dispatch, a refund will be initiated to the original payment method within 5–7 business days.
2. Refund Policy
Refunds are applicable only in the following cases:
- Order canceled before dispatch.
- Product received is damaged, defective, or incorrect.
Important Notes:
- For damaged/incorrect products, customers must inform us within 48 hours of delivery and provide photo/video proof.
- In most cases, we offer exchange or replacement instead of a refund, as detailed in our Return & Exchange Policy.
- Approved refunds will be processed to your original payment method within 5–7 business days after confirmation.
- Products returned without prior approval will not be eligible for a refund.
Contact Us for Cancellations or Refund Requests:
Email: [email protected]
Phone: +91-9811120602
Business Hours: Mon–Sat, 10 AM to 7 PM
